Agency speeds up jobless claims, not phone calls
The good news: The state Department of Workforce Solutions has sped up its processing and payment of claims for unemployment benefits.
The bad news: The department got even slower in the final months of 2013 in assisting the jobless and employers over the telephone.
That’s according to the department’s latest performance report card issued by the Legislative Finance Committee. The report card covers the second quarter of the state’s 2014 fiscal year. That’s October, November and December.
Key state agencies are required under the Accountability in Government Act to set performance targets and report actual performance to the LFC, which then releases a quarterly report card for each agency.
Read more here: http://www.abqjournal.com/380158/news/agency-speeds-up-jobless-claims-not-phone-calls.html